Return and Refund Policy on Apparel items

Return and Refund Policy

At Chalkwharf, we want you to be completely satisfied with your purchase. Because our items are fulfilled through third-party supply partners, we have specific guidelines for processing returns and refunds smoothly.

Please review our policy below before initiating a return.

1. 30-Day Return Window

You have 7 working days from the date your package is delivered to request a return or report an issue with your order. If 7 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags, parts, and accessories included.

  • You must provide a receipt or proof of purchase.

Non-Returnable Items:

  • Perishable goods (such as food, flowers, or plants)

  • Intimate, sanitary, or personal care items

  • Customized or personalized items

  • Clearance or final-sale items

  • Gift cards

  • All Wooden and personalised items by chalkwharf

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong item, please contact us immediately at thechalkwharfway@outlook.com with:

  1. Your order number

  2. A description of the issue

  3. Clear photos or videos showing the defect or damage

Once verified, we will arrange for a free replacement or a full refund without requiring you to return the damaged item in most cases.

4. Return Process

Please do not send your purchase back to the manufacturer or address on the shipping box. Dropshipping suppliers often use automated distribution centers that cannot process returns directly to your account.

To start a return:

  1. Contact us at thechalkwharfway@outlook.com with your order number and reason for return.

  2. If approved, we will provide you with the correct designated return shipping address and instructions.

  3. Package the item securely and send it using a trackable shipping service.

5. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning an item due to change of mind, ordering the wrong size/color, or no longer wanting the product. Shipping costs are non-refundable.

  • Store Responsibility: If the return is due to our error (damaged, defective, or wrong item sent), we will cover the return shipping costs or issue a full refund without requiring a return.

6. Refunds

Once your return is received and inspected by our warehouse team:

  • We will send you an email notifying you that we have received your returned item and whether your refund is approved.

  • If approved, your refund will be processed back to your original payment method within [5–10 business days].

Please note: Depending on your credit card company or bank, it may take additional time for the refund to post officially to your account.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank; it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at thechalkwharfway@outlook.com .

8. Order Cancellations & Modifications

Because our orders are sent to suppliers automatically for fast processing, you must request a cancellation or modification within [1–2 hours] of placing your order. Once an order enters processing or shipping, it cannot be canceled, and you will need to follow the standard return process upon delivery.

Contact Us

For any questions regarding returns, refunds, or exchanges, reach out to us at:

  • Email: thechalkwharfway@outlook.com

  • Support Hours: Monday – Friday, 9 AM – 3 PM EST