Misprints, Printing Errors & Size Exchanges

Misprints, Printing Errors & Size Exchanges

Because our items are printed on demand and fulfilled through our specialized printing partners, we handle custom production errors and size replacements as follows:

1. Misprints & Quality Defects

If your item arrives with a printing error (such as incorrect design placement, blurry prints, missing elements, or wrong colors):

• No Return Needed: In most cases, you do not need to send the physical item back.

• How to Request a Replacement: Email us within 7 days days of delivery with your order number and clear, well-lit photos showing the misprint.

• Resolution: Once verified by our quality control team, we will immediately send a free replacement to your original shipping address at no extra charge, or issue a full refund if preferred.

2. Size Exchanges

Because items are printed to order specifically for you upon purchase, we encourage customers to check our Size Guide carefully on the product page before placing an order.

• Incorrect Size Received (Our Mistake): If the size printed or tag on the item does not match what you ordered, contact us with a photo of the item tag and we will send out the correct size free of charge.

• Customer Size Exchange (Change of Mind / Fits Too Small or Large):

  • If the item matches what you ordered but does not fit as expected, please reach out to us at thechalkwharfway@outlook.com

  • Depending on the specific item, you may need to return the original item to our designated return address in unused, unwashed condition (customer pays return shipping) before we can issue a replacement or store credit.

  • Alternative Option: Contact customer support—in many cases, we can offer a discounted re-order rate for a different size to save you the hassle and shipping cost of a physical return.