As a business to business (B2B) store, we will only issue a full refund if an item is faulty or damaged once arrived. We do not accept refund requests; cancellation of order requests or returns.

We cannot provide a return or refund for damaged/faulty products if they have been used, printed or processed. No credit or refunds will be made for decoration costs or time. 

Damages and issues
Any issues with an order must be reported to us via email within 5 working DAYS OF RECEIVING YOUR ORDER. 

Please inspect your order upon receipt and contact us immediately

We will need a photo of the following:
Packaging clearly showing the address label
Any Damaged items
Paper invoice

Without these photos, we will be unable to raise an investigation and resolve the issue.

Any issues out of the timeframe cannot be resolved. For incorrect items, the correct item will be issued once the incorrect item has been scanned in by Royal Mail. We will issue a returns label to you immediately. 

For missing parcels, Denial of Receipt forms must be returned to us within 5 working days, any out of this timeframe cannot be resolved.